Patient Service Representative (PSR)
San Diego, California
Contract to hire
$21.00 - $22.00 per Hour
Job Title: Patient Service Representative (PSR)
Job Description: The Patient Service Representative (PSR) is responsible for scheduling appointments for numerous departments, verifying patient demographics, check-in/out, answering multi-line phones, insurance verification both online and over the phone, and collecting copays and amounts due at appointments. The role also involves generating reports in a high volume, high phone call medical office. Excellent customer service is a high priority, and PSRs need to be reliable, self-motivated, enjoy working with people, handle stressful situations in a professional manner, and be detail-oriented and punctual.
Pay: $21-22/hr
Hours:
Mon 12-9 pm Tue 12-9 pm Wed 8-5 pm Thurs 12-9 pm Fri 8-5 pm
Essential Responsibilities:
Respond to all inquiries regarding the clinic and provide general information about the modalities offered.
Provide appropriate referrals to other areas of the clinic, university, or other facilities.
Schedule for all departments including Private Practice.
Inform practitioners of updates to the schedule.
Answer phones, ascertain caller needs including emergency situations appropriately.
Check and respond to patient messages. Facilitate communications between practitioners and their patients.
Acquire a thorough level of knowledge regarding specialty programs offered at the clinic and distribute such information to callers, as necessary.
Understand and distribute information about insurance billing, co-pays, and policy coverage.
Verify patient insurance in Trizetto, Provider One, and One Health Port.
Verify patient demographics, discount information, and insurance status in EPIC.
Responsible for verifying accuracy and completeness of demographic forms and legally required informed consent forms.
Cashier all patient transactions including EPIC payments.
Balance transactions at the end of the workday, reconciling discrepancies and making appropriate changes to the posting records batch reports in EPIC.
Assure confidentiality of all patient records or information according to HIPPA standards. Follow disposal guidelines for confidential patient information.
Process all applications for Income Based Adjustments. Verify that applications are complete with secondary source documentation provided. Determine eligibility for Income Based Adjustments.
General Epic templating includes reassigning provider templates when there are subs and adding notes to EPIC schedules.
Refer contacts to appropriate in-house personnel when applicable.
Monitor WELL (reminder call and text requests) and interpreter service requests.
Assist in training new staff as needed.
Handle upset patients, complaints, and inappropriate behaviors on the phone and in the waiting room.
Assist with Billing and Medical Records tasks as needed.
Assist Patient Services Supervisor with department duties and projects as needed.
Perform other duties as assigned.
Qualifications:
Knowledge, Skills, and Abilities:
One year of experience in a medical office with high call volume that includes using patient data systems to schedule patients, entering demographic and insurance information, entering visit charge and payment information, and generating reports.
Familiarity with the basic philosophies of Natural Medicine and various modalities offered.
Must be able to write legibly, spell and alphabetize accurately, and have 10 key proficiencies.
Must possess exceptional customer service skills and be able to prioritize needs quickly as well as multi-task.
Phone skills must include maintaining great patience with a variety of callers and redirecting as appropriate.
Excellent interpersonal skills including the ability to mediate situations between opposing parties, diffuse volatile situations, calm upset persons, and explain policies and procedures in a clear, understandable manner.
Must be able to cashier quickly and accurately.
Ability to use a multi-line phone system.
Must possess the ability to remain organized and focused in a noisy and hectic environment.
Must be able to function as part of a team.
Ability to produce high-quality work results that are accurate and error-free.
Must possess technology skills and be experienced with computers, including basic skills in Windows and Excel.
Must possess familiarity with Practice Management Software (EPIC preferred), particularly the ability to access patient demographic information and make changes, when necessary, as well as navigation, templating, and scheduling.
Must be familiar with standard medical and natural medicine terminologies.
Must also possess familiarity with health insurance.
Ability to maintain confidentiality of information.
Must be able to sit or stand in a stationary position and move about the inside of the office or building.
Ability to constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
Experience:
One year of customer service experience required.
Education:
High School degree or equivalent experience required. Higher degree coursework preferred.
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Patient Service Representative (PSR)
LHH
1 days ago
$21.00 - $22.00 per Hour
Contract to hire
San Diego, California
Job Title: Patient Service Representative (PSR)
Job Description: The Patient Service Representative (PSR) is responsible for scheduling appointments for numerous departments, verifying patient demographics, check-in/out, answering multi-line phones, insurance verification both online and over the phone, and collecting copays and amounts due at appointments. The role also involves generating reports in a high volume, high phone call medical office. Excellent customer service is a high priority, and PSRs need to be reliable, self-motivated, enjoy working with people, handle stressful situations in a professional manner, and be detail-oriented and punctual.
Pay: $21-22/hr
Hours:
Mon 12-9 pm Tue 12-9 pm Wed 8-5 pm Thurs 12-9 pm Fri 8-5 pm
Essential Responsibilities:
Respond to all inquiries regarding the clinic and provide general information about the modalities offered.
Provide appropriate referrals to other areas of the clinic, university, or other facilities.
Schedule for all departments including Private Practice.
Inform practitioners of updates to the schedule.
Answer phones, ascertain caller needs including emergency situations appropriately.
Check and respond to patient messages. Facilitate communications between practitioners and their patients.
Acquire a thorough level of knowledge regarding specialty programs offered at the clinic and distribute such information to callers, as necessary.
Understand and distribute information about insurance billing, co-pays, and policy coverage.
Verify patient insurance in Trizetto, Provider One, and One Health Port.
Verify patient demographics, discount information, and insurance status in EPIC.
Responsible for verifying accuracy and completeness of demographic forms and legally required informed consent forms.
Cashier all patient transactions including EPIC payments.
Balance transactions at the end of the workday, reconciling discrepancies and making appropriate changes to the posting records batch reports in EPIC.
Assure confidentiality of all patient records or information according to HIPPA standards. Follow disposal guidelines for confidential patient information.
Process all applications for Income Based Adjustments. Verify that applications are complete with secondary source documentation provided. Determine eligibility for Income Based Adjustments.
General Epic templating includes reassigning provider templates when there are subs and adding notes to EPIC schedules.
Refer contacts to appropriate in-house personnel when applicable.
Monitor WELL (reminder call and text requests) and interpreter service requests.
Assist in training new staff as needed.
Handle upset patients, complaints, and inappropriate behaviors on the phone and in the waiting room.
Assist with Billing and Medical Records tasks as needed.
Assist Patient Services Supervisor with department duties and projects as needed.
Perform other duties as assigned.
Qualifications:
Knowledge, Skills, and Abilities:
One year of experience in a medical office with high call volume that includes using patient data systems to schedule patients, entering demographic and insurance information, entering visit charge and payment information, and generating reports.
Familiarity with the basic philosophies of Natural Medicine and various modalities offered.
Must be able to write legibly, spell and alphabetize accurately, and have 10 key proficiencies.
Must possess exceptional customer service skills and be able to prioritize needs quickly as well as multi-task.
Phone skills must include maintaining great patience with a variety of callers and redirecting as appropriate.
Excellent interpersonal skills including the ability to mediate situations between opposing parties, diffuse volatile situations, calm upset persons, and explain policies and procedures in a clear, understandable manner.
Must be able to cashier quickly and accurately.
Ability to use a multi-line phone system.
Must possess the ability to remain organized and focused in a noisy and hectic environment.
Must be able to function as part of a team.
Ability to produce high-quality work results that are accurate and error-free.
Must possess technology skills and be experienced with computers, including basic skills in Windows and Excel.
Must possess familiarity with Practice Management Software (EPIC preferred), particularly the ability to access patient demographic information and make changes, when necessary, as well as navigation, templating, and scheduling.
Must be familiar with standard medical and natural medicine terminologies.
Must also possess familiarity with health insurance.
Ability to maintain confidentiality of information.
Must be able to sit or stand in a stationary position and move about the inside of the office or building.
Ability to constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
Experience:
One year of customer service experience required.
Education:
High School degree or equivalent experience required. Higher degree coursework preferred.
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance